Refund policy

Refund & Return Policy

At Pet Aura Boutique, we want you to be completely satisfied with your purchase.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, please contact us at:

📧 vitoralbuquerque533@gmail.com

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

We will evaluate the issue and work quickly to resolve it.

Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care products
Hazardous materials
Flammable liquids or gases

If you have any questions about a specific item, please contact us before requesting a return.

Please note that we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the original item and place a new order separately once the return has been approved.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be unused, in its original condition, with tags attached, and in the original packaging. Proof of purchase is also required.